Sometimes, things don't go to plan

We're always ready to improve with the help of your feedback.

If you have a suggestion, comment, or issue you'd like to raise, we're here to listen and make it right.

Feedback and complaint form

Another way to raise an issue with us

What happens next?

Step	What to expect
1	After you have raised a complaint with us, we will contact you within 2 business days to confirm that we have initiated the resolution process and to explain the next steps.
2	Our teams are committed to address your concerns and resolve any issues within 4 weeks of receiving your complaint. However, some complaints may require up to 8 weeks, but we will keep you informed about the reasons for the delays and the resolution process. All complaints are recorded including measures taken to assess the complaint and the final resolution. No third-party agencies are involved in the complaint handling process. All complaints are handled internally. No fees or charges are imposed on clients for submitting complaints.
3	If you are not satisfied with our final response, you have the right to escalate your complaint to Sanadak through www.sanadak.gov.ae, 800 SANADAK (7262325), and Sanadak Mobile App within 6 months of the date of our final response.

Step

What to expect

After you have raised a complaint with us, we will contact you within 2 business days to confirm that we have initiated the resolution process and to explain the next steps.

Our teams are committed to address your concerns and resolve any issues within 4 weeks of receiving your complaint. However, some complaints may require up to 8 weeks, but we will keep you informed about the reasons for the delays and the resolution process.

All complaints are recorded including measures taken to assess the complaint and the final resolution. No third-party agencies are involved in the complaint handling process. All complaints are handled internally. No fees or charges are imposed on clients for submitting complaints.

If you are not satisfied with our final response, you have the right to escalate your complaint to Sanadak through www.sanadak.gov.ae, 800 SANADAK (7262325), and Sanadak Mobile App within 6 months of the date of our final response.