Question 1

Can I open more than one corporate current account?

Accepted Answer

You can open multiple accounts across various currencies offered by ZAND bank, as per your business needs if the eligibility criteria are met. For any further clarification, please contact your Relationship Manager or our Relationship Centre on +971 600 502 328

Question 2

How can I create a new account under my corporate account?

Accepted Answer

Simply log in to the Zand Digital Corporate Banking site; go to All accounts on the left-side menu of your dashboard, then click on Open new account.

Question 3

How can I view and download my corporate accounts statements?

Accepted Answer

To view and download your statements:Log in to the Zand Digital Corporate Banking site;Go to All accounts on the left-side menu of your dashboard;Click on View details next to an account;Select date range from the calendar; thenClick on Download.Note: To view your statements in PDF format, you will need Adobe Reader software 6.0 or higher.

Question 4

How far back can I view my corporate account's transactions?

Accepted Answer

You can view and retrieve your corporate account transaction history for the last six months. Older transactions can only be viewed on your account statements.

Question 5

What is the minimum balance required?

Accepted Answer

Please refer to the latest 'Corporate Banking Fees & Charges' applicable under the below link. Corporate Banking Fees & Charges.

Question 6

How can I view the summary of all my corporate accounts?

Accepted Answer

Simply log in to the Zand Digital Corporate Banking site and click on All accounts on the left-side menu of your dashboard.

Question 7

How can I view and download credit advice for a transaction?

Accepted Answer

To view and download credit advice for a transaction:Log in to the Zand Digital Corporate Banking site;Go to All accounts on the left-side menu of your dashboard;Click on View details next to your selected account; then Click on Credit advice next to a credit transfer to download the advice in PDF format.Note: To view your credit advice in PDF format, you will need Adobe Reader software 6.0 or higher.

Question 8

How can I view and download debit advice for a transaction?

Accepted Answer

To view and download debit advice for a transaction:Log in to the Zand Digital Corporate Banking site;Go to All accounts on the left-side menu of your dashboard;Click on View details next to your selected account; thenClick on Dedit advice next to a dedit transfer to download the advice in PDF format.Note: To view your credit advice in PDF format, you will need Adobe Reader software 6.0 or higher.

Question 9

How can I view my corporate account details?

Accepted Answer

To view the details of any of your corporate accounts:Log in to the Zand Digital Corporate Banking site;Go to All accounts on the left-side menu of your dashboard; thenClick on View details next to your selected account to view the account details with a summary grid of all transactions.

Question 10

What is a repeat transfer?

Accepted Answer

Repeat transfer is a feature designed to save you time. By selecting Repeat transfer, all the previous transfer details, except the date, will be automatically copied. Then, you can choose the Date; edit the transfer amount, purpose and remarks, if needed; and Submit.

Question 11

How can I repeat an existing transfer?

Accepted Answer

To repeat an existing transfer: Log in to the Zand Digital Corporate Banking site;Go to My requests on the left-side menu of your dashboard;Click on Repeat transfer next to a debit transfer;If required, you can also edit the transfer's Amount, Purpose, Charges and Remarks, finally Click on Preview, then Submit.

Question 12

How can I add, edit, or delete an account’s nickname?

Accepted Answer

There are two ways to add or edit a nickname to a corporate account. Log in to the Zand Digital Corporate Banking site, then:Go to All accounts on the left-side menu of your dashboard;Click on Add nickname to choose a unique nickname and Save; orClick Edit nickname next to an account; thenClick on Save or Delete.Click on View details next to an account and click on Add nickname to choose a unique nickname and Save; orClick on Edit nickname; thenClick on Save or Delete.

Question 13

For how long will Zand retain my account statements?

Accepted Answer

We keep copies of all of your account statements from the day you opened your account, so you can always access, view, generate or download them.

Question 14

What should I do if my account is blocked?

Accepted Answer

Simply contact your Relationship Manager or our Relationship Centre on +971 600 502 328.

Question 15

Can I close an existing sub-account under my corporate account?

Accepted Answer

Yes, if the sub-account balance is zero.

Question 16

What is an administrator?

Accepted Answer

The administrator is the person in your company responsible for setting up, modifying and removing non-financial users on Zand Digital Corporate Banking.

Question 17

What are the system users?

Accepted Answer

Users are people in your company responsible for performing financial activities on Zand Digital Corporate Banking. The roles of the users differ. Based on their access, users can perform various transactions, from transfers, set up sweep, to request loans, and more. The company's administrator is responsible for managing the user profile of all non-financial users.

Question 18

How many users are required to open a corporate account?

Accepted Answer

If your company is a sole proprietorship, it can be operated by a single user only. If not, at least two users are needed to open a corporate account. The first user will be the Maker/ Inputter, who will enter the account opening details and assign the users. The second user will be the Authoriser who will authorise the account opening and assign the authorisers to operate it.

Question 19

What are the user types on Zand Digital Corporate Banking?

Accepted Answer

There are six non-financial user types:Viewer: The person(s) appointed by your company with viewing rights to view various non-financial services. A viewer can access various accounts and reports on the Digital Corporate Banking site in line with the Entitled Rights.Inputter: The person(s) appointed by your company to initiate transactions in line with the Entitled Rights.Checker: The person(s) appointed by the company to verify transactions before sending them to the authorisers.Authoriser: The only person(s) entitled to authorise online transactions on behalf of your company, in line with the Entitled Rights.Releaser: The person(s) appointed by the company with the rights to release transactions authorised per the authority matrix.Administrator: The person(s). authorised by your company to modify the Entitled Rights, manage all non-financial users’ access to Zand Digital Corporate Banking and perform such other customary administrative actions as required from time to time.

Question 20

How can I add a new user?

Accepted Answer

To add a new user: Log in to the Zand Digital Corporate Banking site;Go to Other services on the left-side menu of your dashboard;Click on User management; thenClick on New user.

Question 21

How can I view, edit, or delete a user's details?

Accepted Answer

To view, edit or delete a user:Log in to the Zand Digital Corporate Banking site;Go to Other services on your dashboard's left-side menu; thenClick on User management to display the list of all users. To view, click on View details next to any user.To edit, click on Edit next to any user. Enter the required details, then Save.To delete, click on Delete next to any user. Confirm, then click on Ok.

Question 22

Will I be able to reactivate a deleted user?

Accepted Answer

Deleted users cannot be reactivated, but your company’s administrator can always add a new user.

Question 23

What are user groups?

Accepted Answer

Based on your company's authority matrix, users are segregated into groups based on their roles and permissions.

Question 24

Can a user exist without a group?

Accepted Answer

Yes. If a user’s permission doesn't match any existing group, you can add a stand-alone user without a group.

Question 25

What is a term deposit?

Accepted Answer

A term deposit is a fixed-term investment that includes the deposit of money into an account at a financial institution. The term deposit can be placed across various tenors for up to 1 year.

Question 26

How can I create a term deposit?

Accepted Answer

To create a term deposit, log in to the Zand Digital Corporate Banking site; go to Deposits on the left-side menu of your dashboard; then click on New deposit.

Question 27

Can I open a term deposit account in different currencies?

Accepted Answer

You can place term deposits in AED, USD, and EUR currencies for various different tenors.

Question 28

How can I withdraw my Term Deposit?

Accepted Answer

To withdraw a term-deposit: Log in to the Zand Digital Corporate Banking site;Go to Deposits on the left-side menu of your dashboard. Click on View deposit;Click on Withdraw next to a deposit; Select the Withdrawal type (partial or full) and If making a partial withdrawal, enter the Withdrawal amount; thenClick on Preview, and Submit.

Question 29

How can I view my deposits?

Accepted Answer

Simply log in to the Zand Digital Corporate Banking site and click on Deposits on the left-side menu of your dashboard.

Question 30

How do I transfer money between my Zand corporate accounts?

Accepted Answer

Simply log in to the Zand Digital Corporate Banking site; go to New transfer on the left-side menu of your dashboard; then select Own transfer type.Notes: If you transfer in a foreign currency, you will see the conversion details and the exchange rate on the table shown on the screen's right side.New transfer requests will follow the workflow as per the authority matrix for any transfer.

Question 31

How do I transfer money from my corporate account to another Zand account?

Accepted Answer

Simply log in to the Zand Digital Corporate Banking site; go to New transfer on the left-side menu of your dashboard; then select Within Zand transfer type.Notes: If you transfer in a foreign currency, you will see the conversion details and the exchange rate on the table shown on the screen's right side.New transfer requests will follow the workflow as per the authority matrix for any transfer.

Question 32

How do I transfer money from my corporate account to an account in the UAE?

Accepted Answer

Simply log in to the Zand Digital Corporate Banking site; go to New transfer on the left-side menu of your dashboard; then select Domestic (AED to AED) transfer type.Notes: If you transfer in a foreign currency, you will see the conversion details and the exchange rate on the table shown on the screen's right side.New transfer requests will follow the workflow as per the authority matrix for any transfer.

Question 33

How do I transfer money from my corporate account to an account outside the UAE?

Accepted Answer

Simply log in to the Zand Digital Corporate Banking site; go to New transfer on the left-side menu of your dashboard; then select International (+other currencies) transfer type.Notes: If you transfer in a foreign currency, you will see the conversion details and the exchange rate on the table shown on the screen's right side.New transfer requests will follow the workflow as per the authority matrix for any transfer.

Question 34

How can I check the status of my transfer?

Accepted Answer

Simply log in to the Zand Digital Corporate Banking site, then click on My requests on the left-side menu of your dashboard.

Question 35

How do I add a beneficiary?

Accepted Answer

Simply log in to the Zand Digital Corporate Banking site; go to Transfers on the left-side menu of your dashboard; click on Beneficiaries; then select New Beneficiary.

Question 36

How do I delete a beneficiary?

Accepted Answer

To delete a beneficiary:Log in to the Zand Digital Corporate Banking site;Go to Transfers on the left-side menu of your dashboard;Click on Beneficiaries;Select Delete next to a beneficiary; then Confirm and Delete.

Question 37

Can I make a payment to an ad hoc beneficiary?

Accepted Answer

Yes, you can add a beneficiary for a one-time transfer.

Question 38

How long does it take to add a beneficiary?

Accepted Answer

Adding a new beneficiary takes up to 24 hours, depending on the workflow.

Question 39

What is the authority matrix?

Accepted Answer

Authority matrix is a list of business rules under which a corporate user functions.

Question 40

How can I create an authority matrix rule?

Accepted Answer

Simply log in to the Zand Digital Corporate Banking site; go to Other services on the left-side menu of your dashboard; click on Authority matrix; then click on New rule.

Question 41

Can I edit or delete an authority matrix rule?

Accepted Answer

Yes, to edit or delete an authority matrix rule:Log in to the Zand Digital Corporate Banking site;Go to Other services on the left-side menu of your dashboard;Click on Authority matrix; then Click on Delete or Edit next to an authority matrix rule.

Question 42

How can I find a specific request?

Accepted Answer

To find a specific request, you can either use the search option to look for a specific request or select the request type from the dropdown, then filter by any column.

Question 43

What are Tasks?

Accepted Answer

Tasks are the list of actions that require user approval to process a request.

Question 44

How can I see my tasks?

Accepted Answer

Simply log in to the Zand Digital Corporate Banking site; then go to Tasks on the left-side menu of your dashboard, so you can see all your tasks or select specific tasks from a dropdown menu.

Question 45

How can I approve or reject a task?

Accepted Answer

Simply log in to the Zand Digital Corporate Banking site; go to Tasks on the left-side menu of your dashboard; click on Review next to a task; then click on Approve or Reject.

Question 46

How can I approve or reject multiple tasks at the same time?

Accepted Answer

To approve or reject multiple tasks simultaneously:Log in to the Zand Digital Corporate Banking site;Go to Tasks on the left-side menu of your dashboard;Select the tasks from the list by clicking on the checkboxes on the left; thenClick on Approve or Reject.

Question 47

How will I know if and when I get a new task?

Accepted Answer

You will get SMS and email notifications and all new tasks will be displayed under Tasks on the left-side menu of your dashboard.